Shipping policy
We are committed to delivering fresh, fruit-flavored milk in eco-friendly glass bottles safely and promptly to your doorstep. Please read our shipping policy carefully to understand how we process and deliver your orders.
Order Processing Times
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders received after 5:00 PM EST will be processed the next business day. Once your order is processed, it will be shipped promptly via our selected carriers.
Domestic Shipping Options
We currently ship only within the United States. We do not offer local delivery, in-store pickup, or shipping to international addresses at this time.
Shipping Methods & Estimated Delivery:
| Shipping Option | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 3–5 business days | Affordable and reliable |
| Expedited Shipping | 1–2 business days | Faster delivery for urgent orders |
Shipping Costs
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Standard shipping: $7.99
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Expedited shipping: $14.99
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Free standard shipping on orders over $75.
Please note: Orders may be subject to delays outside our control due to weather, carrier issues, or other unforeseen circumstances.
Returns, Changes, and Cancellations
If you need to modify or cancel your order, please contact us within 24 hours of placing it. Once the order has been processed and shipped, changes or cancellations may not be possible.
Damaged or lost items: If your order arrives damaged, please contact us immediately at info@lactofresqua.com. We will provide guidance for replacement or refund.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. Please use the provided tracking link to monitor your shipment. For any issues with tracking or delivery, contact our support team for assistance.
Note: We do not offer local pickups. All orders are delivered via shipping carriers to U.S. addresses only.